Privacy Policy

Privacy Policy

Last Updated: 29 September 2026

At Casa Plata®, we respect the privacy of our customers and website visitors.

This Privacy Policy explains what information we may collect, how we use it and how we protect it when you visit our website or make a purchase.

1. Information We May Collect

We may collect information such as:

  • First and last name.

  • Delivery and billing addresses.

  • Email address.

  • Telephone number.

  • Order-related information.

  • IP address.

  • Device and browser information.

  • Website browsing and usage data.

  • Information required to prevent fraud and process transactions.

Financial information may be processed directly by our payment service providers.

Casa Plata® does not directly store full card details when payments are processed by third-party providers.

2. How We Use Your Information

We may use your personal information to:

  • Process and confirm orders.

  • Manage payments.

  • Prepare and dispatch products.

  • Provide order updates.

  • Offer customer support.

  • Manage returns and refunds.

  • Prevent fraud.

  • Improve our online store.

  • Comply with legal obligations.

  • Analyse website performance.

  • Send marketing communications where appropriate.

3. Third-Party Service Providers

To operate our online store, we may share certain information with service providers necessary for delivering our services, including:

  • E-commerce platforms.

  • Payment service providers.

  • Delivery companies.

  • Technology service providers.

  • Analytics platforms.

  • Advertising services.

  • Fraud prevention tools.

These providers may process information in accordance with their own privacy policies and legal obligations.

4. Shopify

Our online store uses Shopify as its e-commerce platform.

Shopify may process certain information necessary to enable our store to operate and to provide its technology services.

5. Payments

Payments may be processed by third-party service providers.

These providers may collect the information required to verify, authorise and complete a transaction.

6. Cookies

Our website may use cookies and similar technologies to enable essential functions, remember preferences, analyse website traffic, improve the user experience and measure the performance of advertising campaigns.

7. Data Retention

We may retain certain information for as long as necessary to process orders, manage our business relationship, comply with legal obligations, prevent fraud and resolve disputes.

8. Security

We take reasonable measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no system for transmitting information over the internet can guarantee absolute security.

9. Your Rights

Depending on applicable legislation, you may request access to, correction, updating or deletion of certain personal information.

To submit a request, please contact:

soportecasaplata@gmail.com

10. Children’s Privacy

Our online store is not specifically directed at children.

We do not knowingly seek to collect personal information from children where this is not permitted under applicable legislation.

11. Changes to This Policy

This Privacy Policy may be updated periodically.

The current version will be the one published on our online store.

12. Contact Information

For any enquiries relating to privacy or personal data, please contact:

Casa Plata®

Email: soportecasaplata@gmail.com

Company Name: JENIK GOULD ST INC

Company Address: 1312 17th Street #692, Denver, CO 80202, USA